Getty прислало письмо (в бумажном варианте)
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Вчера получила от Getty Images письмо в бумажном варианте из Вашингтона - открыла конверт, а там номер чека, номер инвойса и сумма. Больше ничего.
Что делать с этим бумажным письмом, куда обращаться? Как получить деньги?
Подскажите, пожалуйста, буду очень рада. Вчера написала на электронку им, мне ответили:
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We wanted to give you an update on the progress of your ticket.
Your ticket has been received, read, and has now been assigned to an individual or department for action.
Have you provided all the necessary details in your question?
We receive a large volume of questions each day. You can help us answer your questions faster by giving us as much specific information as possible about your issue. Including detailed information like the statement/payment month/year, contract ID, asset ID, image Photostream url link, submission number, etc. will enable us to research and answer your question more efficiently.
It's not too late! If you have not provided all the necessary details, or need to add an attachment to your ticket, reply directly to this email. Please do not submit another ticket for the same question as that will slow our overall response time.
Tickets are prioritized by Contributor Services according to urgency. We will respond as soon as possible. Thank you for your patience.
Contributor Services | Getty Images
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