на форуме кто-то спросил об этом, ответ: If you ever have a negative balance, then it doesn't show up at all until it's back in credit or at least showing zero.
т.е. если ваш баланс отрицательный, он не будет отображаться до тех пор, пока не достигнет хотя бы нуля
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На форуме Айс отписалось несколько человек, которым прислали рассплитовку по возврату с указанием файлов и пр. (в ответ на их запрос в техподдержку). Говорят, проверили и расчеты сходятся.
Да это то в общем понятно, что это не злой умысел был. Удручает сам факт, что в конторе в принципе возможны такие нестыковки. Бардак. Миллион туда, миллион сюда...
Ну и наплевательстао на контрибьюторов, но это не ново. Традиция.
I apologize for the delay in my response. We are currently experiencing higher than normal contact volumes and appreciate your patience.
Please know that we have since allocated additional staff to managing iStock's partner program royalties, and reviewing our systems and processes so that we may avoid this going forward.
I sincerely apologize for the inconvenience this has caused. Please let me know if you have additional questions.