На второе письмо ответили
Thank you for contacting us and our sincerest apologies for the delayed response.
With regards to your query, we checked your download history and it seems that a number of downloads were under a Download Pack package, that is placed under the subscription label which we understand can be a cause for confusion.
It appears that those downloads were from one client who has bought credits in bulk, hence the cost per credit is much lower than usual. That same client seems to have downloaded a fair number of your content. To view the download details, go to the Contributor's Dashboard and under Earning Details [
https://www.123rf.com/contributor/earning-details], click on Download Stats.
Kindly be informed that it is separate from normal subscription downloads as it is tailored for bulk purchase client.
Hope that clarifies and have a good day.
Интересно, что за клиент и с какой целью он выкачивает портфели