Очень хороший текст письма, особенно вопрос
буду теперь им так же писать..
А отвечают они всем вот как?
There are unfortunately significant delays to payouts at the moment. They are being processed chronologically, but can at the moment take significantly longer than the normal 2-3 weeks.
Sincere apologies for the delay, just let us know if there is anything else we can do for you.