Я мучала разные саппорты.

. Долго ответа не было. Из PayPall пришел вежливый ответ что денег не получали, вот выдержка из ответа
"Thank you for contacting PayPal regarding receiving your payment from Getty Images.
I have reviewed your account and can see that you currently have a Ukrainian account. Currently, PayPal accounts in Ukraine are unable to use our services to receive payments. When we offer our service to a country, we need to ensure that we are compliant with both local and international laws before we can offer our full service.
Due to the challenges and complexities associated with the worldwide financial network, we cannot offer a firm date or timetable for expansion of specific services. We can promise you that we are working hard to enhance our service within the nations where we are offered.
To see which countries may only send money, go to
www.paypal.com/us and click the USA flag in the bottom right corner of the page. I recommend that you visit this page often to review updates and new capabilities for our worldwide users.
At present it will be necessary for you to arrange for Getty Images to make an alternative method of paying you.
I understand your frustration regarding this matter and regret any inconvenience this might have caused." Пишите в Getty Images, но у них очень большая загрузка и сразу они может біть не ответят.