привет. мне только что вернули аккаунт. угнали его 31 января. сабмит работает и в выходные. саппорт не работает никогда
я написала, что сделала, на англоязычном форуме, переводить обратно на русский не буду, копипастну сюда, как есть. надеюсь, пригодится.
what to do if your ID and account was stolen.
Write not to Support (!!!), but to Submit:
submit@shutterstock.com
Attach to the letter a scan of the document for which the account was registered, a selfie with this document (document near face), a screenshot of the portfolio, a link of the portfolio.
Here is an approximate text of what to write to the Submit department:
__________________________
My name is ...... I am your contributor - (nickname).
There is my portfolio .....(link) ....
Recently I found that my account in your site was hacked.
I can't log in,
I can't enter, because the thief had time to change my email-ID!
I cannot reset my password, because your system can no longer "see" my email-ID in your database.
Could you reset my account settings to the last before changings?
OR
Could you change my email in profile to new one ... (new email) .... and help me with restoring access, please?
My info in profile was
Name, Surname (date of birth – ....)
Address: .....
There is scan of my passport ...
Thank you in advance for your help
___________________________
Bookmark this message to yourself!
and I sincerely wish you that this bookmark will never be useful to you!