А мне тот же Кевин ответил стандартной отпиской "My name is Kevin and although I am not a Shutterstock employee, I am a Shutterstock expert and contributor and am authorised to provide first-line support and will do my best to help.
This appears to be a system issue at the moment as we are getting many such reports. Shutterstock have been notified already so hopefully they will fix the problem soon. In the meantime, thank you for your patience and sorry for the inconvenience."