Support Ticket
Hello,
Thank you for your message, I'm sorry about this.
Our IT team is aware of the situation and currently working on the issue - please bear with us. Your files will be reviewed as soon as possible.
We have a technical problem with multiple files (thousands of contributors affected). Unfortunately these files cannot be deleted either, so we ask you for a little more patience while our IT team finds a solution for them.
Sorry for the inconvenience and thank you for your understanding,
Paul | Freepik Customer Service Representative