Писал в на Шатер что проверка уже больше двух недель затянулась (фото обычные без вектора)! Пришел через четыре дня ответ:
Dear MAKSYM VLASENKO,
Your email is appreciated.
You currently have 53 images pending review, with the oldest pending photos from 3/25. So you are aware, your prior set of images were selected for a more thorough review. When a group of images is selected for a more thorough review, it's typically because a reviewer had a specific policy or judgment question. Please remain patient.
Being put into a more thorough review doesn't indicate that there's any suspicion of wrongdoing. It can mean that a reviewer has asked for a more authoritative judgment or answer before choosing to accept or reject a group of images (which is a good thing), or that the team is following standard policies and procedures related to ensuring the integrity of the collection (which is also a good thing). Those procedures are in place to ultimately protect you and your images as a contributor, as well as protect our customers.
We understand that timely delivery is important to earnings and completely understand the frustration you might have when there are delays and it's not clear to you why there are delays. There may be features we can add in the future to better communicate back where individual images are in the queue and our ultimate goal is build more transparency.
Thanks for your patience and understanding in the meanwhile.
Sincerely,
Andy Chan
Contributor Success
Shutterstock
ЭТО у них стандартный ответ!?
Я тоже написал письмо в суппорт, описал ситуацию. Написал, что только что удалил и перезалил батч, что ситуация с приемкой ужасная уже как год, все недовольны, когда будет решена эта проблема и т.д.
Пришел ответ:
"Dear ХХХХ,
Your email is appreciated.
Deleting in order to resubmit is not ideal for you or for us here at Shutterstock. As you may imagine, what if you start deleting as we are in the process of review itself? Unless we specifically ask you to resubmit due to some technical glitch of some kind, please do not do so.
The majority of images waiting for review are images that were selected for a more thorough review. When a group of images is selected for a more thorough review, it's typically because a reviewer had a specific policy or judgment question.
Being put into a more thorough review doesn't indicate that there's any suspicion of wrongdoing. It can mean that a reviewer has asked for a more authoritative judgment or answer before choosing to accept or reject a group of images (which is a good thing), or that the team is following standard policies and procedures related to ensuring the integrity of the collection (which is also a good thing). Those procedures are in place to ultimately protect you and your images as a contributor, as well as protect our customers.
We understand that timely delivery is important to earnings and completely understand the frustration you might have when there are delays and it's not clear to you why there are delays. There may be features we can add in the future to better communicate back where individual images are in the queue and our ultimate goal is build more transparency.
Thanks for your patience and understanding in the meanwhile. "
В 22:00(москвы) принят ВЕКТОР - 134767. Основной батч был залит 23 апреля в 15:00(москвы). Приемка очень хорошая из 46 работ приняты 44, 2 которые не приняли - моя вина. Работы уже в портфолио и идут продажи.
принят Вектор 134 779 (2:50 мск) от 04.12 (02:00 мск)
в пути 12 дней с копейками
подлитое вчера в интервале времени 14:30-15:30 прицепилось
Проверка отличная, срезали один откровенный симиляр
Растр 135562* от 18 апреля принят в 6-00 по Москве. Приемка 100%.
Все залитое прицепилось (заливала 18, 19 и 23 апреля).
В портфеле всё появилось.
Вектор 134806* от 12 апреля еще не проверен
Последний раз редактировалось Iricat, 25.04.2013 в 10:58.
Re: Скорость проверки работ на Shutterstock
Линейный вид
