During a regular audit of our royalty payments, we discovered that a recent change on our website earlier this year had the unintended consequence of impacting a number of royalty payments to our contributors. Your Bigstock contributor account was among those affected. We're writing to you to explain the discrepancy and to let you know that an adjustment of $0.21 has been made to your account to correct for the miscalculation. You can see this adjustment in your Bigstock contributor account by clicking here https://www.bigstockphoto.com/accoun...ons/downloads/.
We're also writing to apologize for our mistake. While in almost all cases the amount of the discrepancy was less than five dollars per contributor, we know than any discrepancy at all is unacceptable. Please know that we have taken steps to correct this issue so that your Bigstock royalties will be calculated and paid out fairly and accurately.
Here's a bit more information about this issue:
What happened? A number of royalty payments for images licensed by customers who paid using our Paygo pricing option were calculated incorrectly. The miscalculation affected some foreign currency transactions and promotionally discounted transactions between January and April of this year.
Who was affected? In total 3,656 contributors were affected.
When will the adjustment to my account be made? We have already entered an adjustment in your Bigstock contributor account on May 18, 2012 for $0.21.
What if I have more questions? We always welcome questions and comments from our contributors and invite you to reach out to our service team by phone, email or chat.
Please don't hesitate to contact us with any questions or comments. We appreciate your understanding.
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