Аналогично.
Страсть, какие они вежливые! Так бы вот прямо взял, и спросил бы еще чего-нибудь

Привожу ответ:
Thanks for reaching out to Shutterstock Contributor Care. I really appreciate that you have brought this to our attention. I fully understand the impact this has on you and how important it is to get your payments on time; I've investigated this with our higher IT Division and they reported that currently, we are investigating a glitch in the Monthly payment process since we have several affected contributors that are experiencing this error in the calculation process.
In this case, your unpaid earnings were reduced again to start the payment process to be paid by September 15th