Написала в поддержку, в ответ мне закрыли возможность загрузки:
"Thank you for your message.
We have turned off your uploading permissions while we review your content. You will be contacted by our team shortly, so there is no need to respond to this ticket.
I will go ahead and close this ticket. If you would like to reopen this ticket, please reply to the email notification of my response as replies via Account Management will not register a response if the ticket is closed. If you have another question or issue, please create a new ticket as we often need to assign tickets to different people and departments.
Sincerely,
Sharon"