Сначала ответили отпиской (цитатой из FAQ): "Sales with corresponding amounts in red font and parenthesis represent returns or corrections. They are subtractions from royalties, rather than additions...." и т. д.
Сразу ещё раз написала, более эмоционально. Вчера ответили, как и на форуме, слово в слово, видимо подготовили официалную позицию.
"Thank you for contacting Getty Images | iStock.
Some contributors have noticed an increase in cancellations on their royalty statement this month.
A large corporate customer who licenses a high volume of content mistakenly selected these uses as royalty-bearing when, in fact, they were for comp / low-resolution image use. It is standard industry practice that comp uses, for client pitches, mock-ups, etc., are not a royalty generating license.
We subsequently met with the customer to reiterate the correct licensing requirements and reversed these transactions. Due to the customer's sizable team, some assets were selected for intended comp use multiple times, necessitating multiple cancellations.
We sincerely apologize for any inconvenience or confusion caused during this process."
Хотя у меня именно эти файлы не подходят для использования в компьютерных играх и бесполезны в изображениях низкого разрешения (шаблоны для лазерной резки).