Пришло письмо от шаттера, а именно отсюда
taxhelp@shutterstock.com
"Thank you for your mail. There may be a small technical glitch, which is easy
to correct. Please delete any empty spaces which may have been entered to the
end of your name by mistake. This will correct the issue of the name being
exactly the same characters as your digital signature."
Вкратце - просят удалить пробелы, которые я возможно случайно поставил.
Не помогло..