Подскажите, пожалуйста, может кто сталкивался. Пару недель назад завела аккаунт Пионер по ссылке Айстока (там где The Payoneer Prepaid Mastercard), вот-вот приедет карта. А сегодня опять получаю письмо от Гетти:
"We are happy to let you know that you have a pending payment with Getty Images/iStock. Our records indicate that you have selected Payoneer as your payment option, however our Payoneer account verification process indicates you do not have an active or fully registered account. Please contact Payoneer to ensure that your account is active so we can issue payment. Your account with Getty Images is on payment hold, meaning payments will not be issued until we receive notification from Payoneer that your account is active.
Once verification is received from Payoneer, your payments will resume the next payment date as long as we receive notification of a valid account by the 15th of the month. Payments are issued on the 25th of the month.
If you change your payment method from Payoneer to Paypal please contact us at
ContributorHelp@gettyimages.com to have the hold on your account removed."
Да есть же аккаунт, полностью рабочий, по ссылке Айса созданный, что их не устраивает?
Никто не сталкивался? Куда лучше писать? В поддержку Айса, там где "Contact Us" или по этому имэйлу из письма
ContributorHelp@gettyimages.com? Была у кого-то такая же проблема?