подскажите, пожалуйста, где найти прямые контакты на taobao, чтобы написать abuse report?
и хостинг-провайдер, и taobao отмораживаются. нашла в 10 местах сеты своих работ. китайского не знаю, гугл хром переводит, как может, нашла только чат, но он кривой какой-то, никто не отвечает.
разобралась. путём регистрации на таобао и написания, наверное, как минимум пяти писем, одно письмо-таки дошло до адресата, всё удалили.
в гугл хроме установила переводчик с китайского (а, к сожалению, китайского не знаю).
Такой ответ пришёл:
Thank you for your email below.
Taobao respects intellectual property of others and also expect users of our website to honour the same. In this regards, we would like to cooperate with legitimate intellectual property owners to remove infringing listings referring individual products identified by them with our takedown policy.
Please kindly be informed that the links extracted from Taobao listed below have already been removed, and the sellers are entitled to send a counter-notice if they believe not infringing your IP rights. For the better cooperation in the future, we need the IPR owner help to provide the related identification documents, i.e. the right owner’s identification (and your authorization letter as an agent) e.g. business license, incorporation certificate.
We’ve published a bilingual online platform for sending take down requests. This means you will be able to use this convenient online channel than burdensome mail. Please view
http://ipp.alibabagroup.com/index.htm to register. Complaints submitted to the IPR system against a member will be automatically recorded for corresponding disciplinary action. You can refer to the attached Instruction for more information.
In order to deal with your complaint timely, if you have any further question concerning to filing complaints related Taobao/Tmall, please directly send your email to
e-ipr@service.taobao.com.
We appreciate your collaboration.
О том, как зарегистрироваться, здесь:
https://ipp.alibabagroup.com/infoCon...wUrl=news-2-en